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Damaged Deliveries
If your package arrives broken or damaged during transit, LUVIIA will ship a brand-new replacement at zero extra cost. You do not need to send back the damaged item — you may keep it while we deliver your new product.
Incorrect Items Received
In the rare event that you receive an item different from what you ordered, we will arrange a prompt exchange for the correct product. Our customer care team will assist you step-by-step through the process.
General Returns
If you wish to return a product for personal reasons, you may request a return. Please note that in such cases, the customer will be responsible for covering the return shipping fee.
Reporting Window
To qualify for an exchange or return, any issues must be reported within the following timeframes upon delivery:
Inside Dhaka: Within 24 hours
Outside Dhaka: Within 48 hours
Hygiene & Safety Exclusion
Due to strict hygiene standards for personal care and cosmetics, any products that have been opened, tested, or used are non-returnable and non-exchangeable.
If you need any guidance regarding your order, our dedicated support team is always here to help.
Thank you for trusting LUVIIA.